Customer Service Anyone?
Those that know me personally knows that I am a stickler for well executed customer service. It doesn’t have to be great customer service, but it must be good none the less. When I’m out at restaurants pay attention to my waiter, when I’m at the doctor’s office I pay attention to how the nurses treat me and to my doctor’s bedside manner. All of this is important because not only am I paying you (or my insurance company is) for a service, but I’m also trusting you with something very important to me.
However, what I’m starting to realize is that customer service is now just two words and not really something implemented by companies. It’s not just about smiling, telling me to have a nice day, etc. It’s a way of presenting to me what you have to offer. Now maybe I’m wrong on this (don’t think so), but I know that I will eat at a specific restaurant just because the service is good. In fact, I’m considering to go outside of my insurance network to get some glasses just because I was provided with a person that was knowledgeable, and made me feel as if he/she was looking out for my best interest (maybe she wasn’t but it felt that way). Now maybe that is not powerful to you, but it is for most. Just Google or do a twitter search of customer service and see how many people you find complaining about horrible service or bragging about quality service.
So what’s your stand? Does customer service still exist? Am I asking too much to simply want quality service that I am paying for? Share your thoughts below in the comment section. I want to hear from you.
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I feel that good customer service is extremely important no matter what company you are dealing with and whether in person or by phone. It is very frustrating to have to deal with a company who has employees who are rude, rushing, and do not take the time to listen. I am very surprised at how many times I have dealt with huge companies by phone who have treated me terribly. This is why I try to make sure I offer excellent customer service to my clients. I deal mainly through email, but I think what makes me stand out above the rest is that I always try to get back to my clients in a timely manner.
Great post!
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Thank you for your comment. It’s nice to know that I am not the only one. I too am very surprised, annoyed and down right upset when a company treats me bad. It’s almost as if they feel like hey don’t need me (which is probably be true). What we must also realize is customer service is not only reserved for face to face experience and the telephone, but via email as well. Especially since our culture has been moving away from that personal touch. Now we must learn to send that personal touch through an impersonal device. Once again, thank you so much for your input.
Customer Service is the key to a successful business. I’m with you on this wholeheartedly. I’ve switched my childs doctor due to this & left restaurants because of it. It’ll even have me coming back for more( ei. my Starbucks addiction). There truely needs to be a Customer Service Revolution.
It's a shame that there are some businesses that do not realize this. I have left an OB due to what I believe was horrible service. Thank goodness for those that truly believe in customer service and practice it.
Thanks for stopping by Nicole. Hope to see you here again!!!